Booking an Event
We offer FREE IN-PERSON CONSULTATIONS in the San Diego, CA area. If your event is nearby San Diego (Orange County and beyond) we can certainly make arrangements for a consultation over the phone OR for a small fee to meet in person.
Your initial consultation will cover your color scheme, general needs (specifics on how many floral arrangements, wedding planning services, rental items, etc.), venue and other vendor recommendations, any decor needs, and estimated pricing.
After your initial consultation we do require a $500 deposit to 'SAVE THE DATE'. Once your date has been 'saved' and is scheduled in our books then our design team will put together a concept for you (based on our inital consultation) to include final pricing and all details , design styles, etc.
To book an event and schedule your free initial consultation please call us at (888)253-0649 or you can email us firstname.lastname@example.org.
What do I bring to my inital wedding consultation?
- Any photos of floral designs that you may like from a magazine or online.
- A photo of your bridal dress (if you have it picked out)
- A photo of your bridesmaid dresses (if you have them picked out)
- Sample of your color scheme
- Any other special features for your wedding that you would like to talk about
- Your $500 deposit to 'Save the Date'
Shipping and Returns
Do you ship outside the United States?
Unfortunately right now we can only ship within the Unites States. But check back soon, we are working on changing our shipping methods.
What is the processing time for my order?
Please allow 7-10 days for delivery on most items. Personalized items can take a bit longer. See individual product descriptions for specific details on shipping times.
What shipper do you use?
We use USPS for all shipments within Unites States.
Can I pick up my order at your warehouse?
Depending on the item, pick up may be available. If you are interested in picking up your item please email us at email@example.com and we will make arrangements for your purchase to EXCLUDE shipping costs and/or let you know if pick up is available for your particular item(s).
Can I ship to PO Boxes?
We are sorry, we cannot not ship to PO Boxes.
What is your return policy?
You can return most anything within 15 days. We want you to be absolutely delighted with your purchases, but we understand that sometimes returns and exchanges are necessary. So, if for some reason you are not completely satisfied, we offer the following easy return policy:
First, please request a Return Authorization Number (RAN) within 15 days of receipt of shipment by emailing firstname.lastname@example.org. Please specify whether it’s a refund or replacement, the reason for the return or refund, the number of items that need to be replaced and the amount if it is a refund. Your request will be reviewed within 48 business hours. Please note that all returns must be received within 15 days from the date the RA is issued. Items returned after RA has expired will not be credited or returned.
Complete the following steps to return their package:
Enter the RAN in the space provided on the return label.
Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return that are not in resale condition.
PLEASE TAKE NOTE: You the customer are responsible for shipping. We do not refund shipping charges. No credit is given for lost packages. Non-returnable items*, such as personalized, edible & personal care products, returned to us will not be shipped back to the sender, nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method, as we cannot be responsible for damaged or lost return packages.
After we receive your package and inspect the items, you will receive an email confirming the credit total that has been issued. Credit should appear on your card in 7 to 10 business days. Please allow adequate time for your banking institution to process the credit.
Items that cannot be returned or exchanged:
-Personalized items (unless there is an error on our part)
-Personal care items
-Items marked as 'Sale' items
Any questions? Just email: email@example.com or call us: (888)253-0649
Rest assured that we'll get back to you within 24 business hours Monday through Friday! Thank you for visiting Ali Eli Weddings.